Archive through May 2010


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From CruiseIndustryNews:

3/26/10 - Cunard Welcomes Archbishop Desmond Tutu aboard Queen Mary 2
quote:

The Most Reverend Archbishop Emeritus Desmond Tutu arrived in Cape Town, South Africa today after enjoying a segment of Cunard Line’s 2010 World Voyage onboard the legendary Queen Mary 2. Upon the flagship’s arrival - her maiden call to Cape Town.
More at http://www.cruiseindustrynews.com/cruise-news/3828-32610-cunard-welcomes-archbishop-desmond-tutu-aboard-queen-mary-2.html
 

Joe Russo

Member
Some stranded in Europe because of the volcano are sailing home on QM2
quote:

With flights grounded across northern Europe for a fifth day because of lingering ash in the skies from the Icelandic volcano, some stranded travelers are turning to a luxurious alternative: hopping on the Queen Mary 2 for a weeklong cruise from England to New York City.
More from the Los Angeles Times:
http://travel.latimes.com/daily-deal-blog/index.php/some-stranded-in-eur-6783/
 
Cunard has barely avoided a major PR disaster.
While they were busy boasting about their 1000-strong waitlist, they were denying credits/refunds to passengers stranded and not able to make the sailing due to airport closures....(even when Cunard president Peter Shanks was on a national news program claiming the Cunard was "working carefully with those not able to make it")and selling these cabins again at full brochure rate to those waitlisted.
Angry internet posts and a flood of call/emails to their offices protesting this practise of double-dipping finally convinced them of the looming PR disaster, and they are now offering credits to those not able to make the sailing.

In a time of an international transportation crisis, it does not look good for a company to be seen to be taking advantage of the situation by self-promoting and profiting off their unfortunate stranded would-be passengers.
 

Joe Russo

Member
I certainly do not think that Cunard should boast about a waitlist as this is like bragging about a waitlist in a breadline, however to play devil's advocate in Cunard's defense, these would-be passengers should have purchased travel insurance because it is not Cunard's fault that these people cannot meet the ship. Cunard also has every right to sell these cabins at full price. Have you ever had to fly somewhere for a funeral at the last minute? Airlines are rarely sympathetic and generally charge premium prices.
From what I have read, the worst PR seems to be coming directly from Cruise Critic and the other reports seem to be quoting Cruise Critic.
Now if the travel insurance does not cover "acts of God," then I retract everything that I have just said! ;)
 
Because of this volcano in Iceland erupting,I think that because of this volcano problem,it is a good thing that Cunard is giving full credit for a future crossing or cruise for passengers who can not fly into the U.K. to board the QM2 and probably also to board the Queen Victoria since both Cunard Ships sailed from Southampton on April 22nd.It is not the fault of the passengers that they can't get to the ships because of the airline problem caused by the volcano. Regards,Jerry
 
Certainly, Cunard was well within their "rights", but that didnt' make it the right thing to do under these circumstances. That's what "public relations" is all about.
 
Last week when a Princess Cruise Ship was docking at the Brooklyn Cruise Terminal a gust of wind caused the side of the ship to lean heavily on the gangways causing damage to the gangways.Because of the damage to the gangways the QM2 will now have to dock at the West Side Piers in Manhattan and the QM2 is due in New York next Friday 5-21-10.Here is the link to the story http://www.cruisecritic.com/showthread.php?t=1202226 Regards,Jerry
 
Hi Jerry

When we were leaving Brooklyn on 29th April, two tugs were used to pull the QM2 away from the pier so she could move away - we were told this was unusual. Sounds as if the prevailing wind conditions can cause problems occasionally.
 
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