>I'd say anyone who didn't have scruples about social caste and propriety would have had a closer relationship with their servants and employees.
Quite the opposite, my friend. Relationships between servants and employees on the high end of the economic scale tended to be formal but, within those boundaries, cordial. (Witness the details of life in chez Morrow between servants and the formidable Mrs. Morrow, as exposed by the Lindbergh affair) That is how 'old families' om both continents managed to be surrounded by 'old retainers.' Servants were treated as neither family nor peons and, by and large, the system worked.
The emergence an upper middle class, and new rich class, brought forth literally tens of thousands of households in which 'servant troubles' became, for want of a better term, a leitmotif well into the 1950s. People suddenly 'elevated' found themselves struggling to maintain domestic order...in other words, they did not know how to handle servants. So, either they played "Lord of the Manor" and "Grande Dame" (think Leona Helmsley) and had constant turnover, or tried the even-more-fatal "We're all friends" approach which more often than not led to servants who did little or no work.
There used to be a GREAT series of books you could buy on eBay. They were reprints of about 15 scrapbooks, each labeled 'death,' kept by a rather morbid Victorian who, each day, would clip the most appalling stories from the daily papers and paste them in. I bring it up because an excellent theme within the books was "servant troubles." Whether it was the Lady of the (middle class) House finding her (pregnant unmarried) scullion hanging from the steam pipes behind the boiler (Man of the house proved to be the proud pappy); or the Servant of the Place getting liquored up and raping the homeowner; or the staff absconding en masse with literally every item of value from a home, there were a HUGE number of such incidents. And, they always took place in the homes of the Not Quite Manor Born.
In NYC, the former Home for Respectable Indigent Women Who Have Not Worked as Servants still exists.
The middle class and newly rich tended not to have long term relationships with their 'hired families.'
So, keep this in mind, Ben. "Distant and formal" did not necessarily translate to "unpleasant work envirnment," and "We're like family" tended to foster strained relationships between all concerned.